RED Systems

Digital transformation of site operations

Our Client
RED Systems are one of the UK’s leading specialist glazing and curtain walling contractors. With a strong ethos on ‘Service Delivery Excellence’.
As progressive and forward-thinking specialists in architectural glazing, RED Systems has established a distinguished presence with offices in both London and the North West. Since their inception in 2003, they have evolved into one of the foremost experts in their industry, boasting a notable portfolio that includes top tier contractors and cutting-edge developers.

Overview
The team at RED Systems were looking to improve efficiency and cut costs by advancing their digital transformation journey. Whilst also improving their use of Field View by Viewpoint.

The project was focussed on improving the post installation customer service experience and enhancing onsite visibility. By creating a real time ‘snagging’ and client reporting tool.

Led by our continuous improvement experts, we enabled the team at RED Systems to maximise the capability of Field View. And used Microsoft’s suite of apps to facilitate ongoing aftercare maintenance and provide the end user with an easy to use self-service customer care portal.

The team from RED Jam have worked alongside us to totally transform our use of Field View and create a bespoke adaptation of the system, which has helped us streamline our processes, and create a robust, digital snagging system for all of our schemes. A real ‘industry first’, this technology strengthens our commitment to ‘Service Delivery Excellence’ and positions us as true innovators in our sector.

1. Engagement

We completed an initial review of RED Systems current paper processes and worked closely with the key stakeholders to understand the key businesses priorities and uncover their current challenges.
Through a series of site visits we were able to engage with the project teams to fully understand how their current processes were performed, whilst capturing any ‘pain points’ and opportunities for improvement.
By involving the end users early, we were able to build ‘buy-in’ for the project and this engagement helped to support the changes later in the project.

2. Process review

Once we examined the processes it was clear that the complexity and challenges in recording snags on site, were driving inefficiencies and errors into the operation. By analysing the data provided out of Field View we were also able to identify several recurring defects.

3. Define the future

We developed a permanent QR code label which is applied to all RED Systems products ahead of installation. This enabled the utilisation of the QR code functionality within Field View, reducing the time taken to record snags on site by over 50%.

The permanent QR code label also allows RED Systems to track recently installed products, offer clients an annual service plan, and the end user an easy to use self-service customer care portal.

4. Pilot

We piloted the new technology on one of RED’s most prestigious projects, the multi-phased Upton Park Scheme for Barratt London.

Piloting allowed us to capture user feedback and make further process improvements updating the technology prior to roll out.

5. Roll out

To ensure a seamless roll out, we set up all of RED Systems projects with the adaptation of Field View. We also provided, hands-on, interactive training for all end users. The training was 100% tailored to the business and designed to guide the team through the process. Our training and support ensured the new system embedded successfully post on site implementation.

By automating RED System’s on site processes and creating a robust post-installation customer service process, we have delivered a series of key outcomes. These outcomes have lead to increased efficiency and enhanced levels of client satisfaction.