Digital transformation of site operations and Field View integration
Our Client
Cadgrange is a leading northwest based joinery sub-contract installer with their own in-house manufacturing resource, providing bespoke joinery and specialist timber fire rated door sets. Like all specialist contractors involved in fire protection, their operations are highly regulated.
They currently hold the prestigious BM TRADA Q Mark third-party certification for the manufacture, installation, inspection and maintenance of timber-based fire and enhanced security door sets. This certification is only awarded alongside a regular and robust audit programme, making it essential for Cadgrange to have access to relevant, real-time data at the touch of a button.
The Challenge
As new users of Field View, the Cadgrange Joinery team were aware of the potential benefits, but unsure how to adapt it for their business needs. Previously, the site teams had collated all evidence-based data (correct installation, registered installer details etc) by hand. However, recent changes in the Building Safety Act, and even more stringent fire protection legislation, made it imperative to improve their systems, reduce duplication and elevate the quality and consistency of their data.
Working with the team from RED Jam has been transformational for our business. Not only are we able to record hugely valuable data in real-time, but we can also share this rich, evidence-based information with our clients and relevant regulatory fire safety agencies.
Our approach – delivering the digital transformation of Cadgrange Joinery
1. Engagement
After completing a thorough review of their current paper-based processes, we undertook a series of sessions with a cross section of the team. This enabled us to define their current processes, identify key areas where information was lacking or duplicated, and hone in on any ‘pain-points’. By engaging with the team at this early stage, we were able to build ‘buy-in’ and also understand how to make the processes as simple as possible for the end users.
2. Process review
At this stage, we undertook a series of process mapping sessions with key stakeholders. This helped us to identify areas where information was lacking or laid out ineffectively. One major opportunity centred around variations in the way site feedback was recorded. This inconsistency and the lack of an operational site diary, meant that essential evidence, was often not recorded or not easily available.
This formed a key driver for the project.
3. Define the future
This part of the process is all about understanding the outputs from the process review. By creating a series of bespoke forms within Field View, we were able to simplify their overall processes and enable the capture of more compelling evidence, especially in terms of photographic timelines relating to the correct installation of fire doors.
4. Pilot
We trialled the new adaptations on a live project alongside main contractor Willmott Dixon. Once we had created the project in Field View, uploaded all the new forms and delivered some hands-on training for the site manager, we were good to go. The trial period took place over four weeks, and with overwhelmingly positive feedback from both the Cadgrange and Willmott Dixon team, there was very little to change, and the system was ready to roll out across the business.
5. Roll out
Once the system was good to go, we delivered a series of super-user training sessions with key personnel. This ensured the team are able to manage the system once we have delivered our aspect of the project.
These sessions, along with end-user training for the site teams, ensured they can easily set-up new projects. And also adapt and create new forms, and pass on knowledge to new team members over time.
Benefits and Outcomes
This hugely rewarding project not only delivered a series of improvements in terms of site process, it also helped Cadgrange to transform the way they record, collate and measure essential fire safety data, in line with Government requirements.