While the Gemba Walk might sound like something you would see on Strictly Come Dancing, we can assure you that it has its feet firmly in the world of process improvement. In fact, the Gemba Walk is a powerful tool for identifying inefficiencies within business processes, improving overall productivity, and helping to establish a culture of continuous improvement.
The term “Gemba” actually originates from the Japanese word for ‘the real place’ or ‘the actual place.’ It’s when managers and leaders physically walk to the location where work is being done. Here, they observe and engage with those on the shop floor so to speak and gain a better (if not deeper) understanding of the processes as a whole.
Why walk the Gemba walk?
So, we’ve heard of talking the talk and walking the walk. However, in RED Jam’s experience, the Gemba Walk is the best hands-on approach any leader can take to gain first-hand knowledge of how tasks are carried out, how teams interact, and how the overall workflow is structured.
Revolving around the principles of direct observation, active listening, and respect for their employees’ expertise, leaders are better equipped to identify bottlenecks, waste, and opportunities for improvement that may not be apparent from an office or management level.
How the Gemba walk can Improve business processes
1. Identifying opportunities for improvement
As already stated, the Gemba Walk is probably the best way for leaders to spot areas for improvement. To achieve this, they must observe business processes in real-time. And talk to teams who have continual first-hand knowledge of what happens on the shop floor.
2. Fostering a culture of continuous improvement
When conducting a Gemba Walk, it demonstrates that leaders are committed to understanding the challenges employees face. This hands-on approach has the potential to foster a culture of trust and continuous improvement. With employees feeling empowered to identify and address issues proactively, without always needing to wait until they are consulted.
3. Building stronger relationships
By listening to and trusting employees, leaders are more likely to build stronger relationships with their teams. And as a consequence develop a deeper understanding of the day-to-day challenges they encounter. This direct interaction can break down barriers and lead to better communication. Which can unify a team that believes in what they are doing and how they are contributing to the business.
4. Drive informed decision-making
Following a Gemba Walk, leaders are better equipped to make informed decisions regarding process improvements. The direct exposure to the reality of work on the ground and in real time, ensures that decisions are based around a practical understanding rather than simply abstract theories, which can often be wrong and therefore, costly.
5. Enhancing leadership visibility and accessibility
Finally, by conducting Gemba Walks, it provides leaders and managers with the opportunity to be both visible and approachable. If employees feel heard, valued and valuable, then the business gains overall.
Embracing the Gemba Walk philosophy can significantly enhance the way businesses operate. And not just directly within their teams and their workforce, but also indirectly with their clients.
Starting your continuous improvement journey
Implementing the 5S methodology offers a wide range of benefits for businesses aiming to boost productivity in 2024 and beyond. Some key advantages include:
- Enhanced efficiency
- Improved safety
- Cost savings by reducing waste
- Mood boosting effects and improved morale
So, if you’re ready to embrace the transformational power of continuous improvement, then feel free to email us at enquiries@redjam.co.uk or head on over to LinkedIn to connect!